FAQ
General
How do I pick up my order?
We offer two types of service: Lobby Pickup and Curbside Pickup. Lobby Pickup is available to all residential buidlings and select office buidlings. We leave your orders with the front desk or on the designated shelf in the lobby. We'll text you when we arrive. See below for details on Curbside Pickup.
Is a subscription fee required?
Bentocart does not require a subscription. You can order for just one day or order ahead for the entire week. There is no minimum of any sort.
Do I need to tip the driver?
No tipping needed! However, if you miss your pick-up and our drivers go out of their way to drop it off for you, a $4 tip is recommended.
Can I cancel my order?
Yes! Cancellations are accepted before 10am on the day of delivery. You can cancel your order from the Profile page. We'll issue the refund immediately.
Can I change my delivery location?
Yes you can. Similar to cancellations, you can only change it before 10am on the day of delivery. You can do it from the Profile page. Look under Recent Orders.
I didn’t get the receipt email. What happened?
95% of the time the email got filtered to your Spam or Promotion folder. Please mark our emails as Not Spam to help us keep you posted on your orders. If you still don't see it, the order probably didn’t go through. Please make sure to complete the entire checkout flow.
Curbside Pickup
What is curbside pickup?
For most downtown locations we ask customers to meet us at a designed spot at scheduled time, so we can hand out orders efficeintly. You'll receive a GPS tracking link in the morning and a text message when we arrive. For each stop we usually wait for 10-15 mins.
What happens if I miss my pick-up time?
We will always call you before we leave and wait for you if it won't cause delays to people who are waiting at the next stop. In the event where you do miss the pickup, you can meet us at the next stop. Or we’ll make our best effort to circle back after we finish at the last stop, which is usually around 12:40pm. If all else fails, we will offer your food to the driver.
What happens when the driver is late?
No matter how late things are, we will stay at each stop for at least 10 minutes, giving everyone enough time to come by after they have received the arrival text message.
What happens when the driver arrives early?
Sometimes we arrive earlier than the scheduled time. Don’t worry; we never leave early. Drivers will stay til the end of the scheduled time window before we move on to the next stop.
BentoPass
What is BentoPass?
BentoPass is a 30-day prepaid meal plan. You get FREE delivery + an extra special discount: 6 meals at $9.99/meal. Get it here.
Do I lose the meal credits if I can't finish them in 30 days?
Worry not! If you can't finish all the credits we'll roll them over for another 30 days. After which the credits will expire.
Can I use the credit to buy ANYTHING?
Most items can be redeemed at no extra cost. A small number of meals/options cost extra, but we'll make sure it's always a deal for you and display the cost clearly. We also exclude cheap items. For those you are better off buying them directly instead of wasting your BentoPass discount.
How about sales tax & city mandated fees?
We charge tax & city mandated fees when you place the order. The sales tax due is based on the item’s original price. Mandated fees (e.g. Healthy SF, SF Bag Ordinance) also differ, so we don’t charge them upfront.
Can I share BentoPass with others?
BentoPass is meant to be a personal plan. You can only redeem one meal per day. For the free delivery benefit we'll waive fees for up to $20 of order value per day, which is plenty for most personal orders.
How do I cancel the subscription?
You can cancel the subscription anytime. If you decide BentoPass isn't for you, just visit the Profile page. From there you'll see your active BentoPass and the option to cancel.
Pick Up for Friends + 5% Reward
How do I offer lunch pickup to friends?
Just place your own order as usual. You’ll get an invite link at the end, which you can paste in chat (e.g. Slack) or send directly to friends. After they use the link to order, we’ll text you their order numbers at 11am so you can pick up for them at lunchtime.
Where is this invite link?
It's shown on the order success page. In case you missed it, you can also find it in your email/sms receipt or Profile page if the link hasn't expired.
Does the link expire?
Each invite link is tied to a specific date. Friends can join your group pickup anytime before 10:45am on the day of delivery. The link expires after that.
What if I cancel my order?
We will inform everyone in your group right away. Please do your best to reassign a new volunteer to pick up for everyone, or tell your friends directly that they need to pick up their own lunch.
What is this 5% reward?
Even though most people are happy to pick up lunch for friends for free, we are offering you a delivery credit that's worth 5% of your friends' combined order value so you get some free delivery from us too. Thank you for being a great friend!
Do I still get the Referral Bonus?
Yes. If your friend is new to Bentocart, both of you will still get the referral bonus.
When do I get my reward?
We process rewards daily. You'll receive a text message at 4pm that shows how much delivery credit you've earned that day.
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Your Items
Pick Up Lunch for Friends & Earn 5%
Place your order and you'll get an invite link. Paste it in Slack or send it to friends.
After they use the link to order, we’ll send you their order#’s so you can pick up lunch for them. 5% of their purchases will be added to your account as delivery credit.
If they are new, both of you also get a $10 referral bonus.
Example Bento
Example Restaurant
Thing sliced rib eye cooked in dashi, mirin, and soy sauce.
Delivery Date
Special Request