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FAQ

When is the order cutoff time?

For same-day delivery please place your order by 10am. Some restaurants close their order early so it's best to plan ahead and order for the whole week on Sunday.

When is the delivery window?

We currently deliver on Mon & Thu between 5:30-7:30 PM. Additional delivery days/hours will open up soon.

I can’t be home during my delivery window, what do I do?

Please email us instructions on where to leave your order. We can also deliver it to a different person and address, provided it’s in the same ZIP code.

What happens if I miss my delivery window?

Please try your best to not miss the delivery. If it happens, we’ll make sure to put your meals back in refrigeration, and we'll let you know when to pick them up from our facility in San Francisco.

Can I cancel my order?

Yes! Cancellations are accepted before 9am on the day of delivery. You can do it from your Profile page. We'll issue a refund immediately.

Where is my driver?

We’ll send you a GPS tracking link on the day of delivery. You’ll see the driver’s real-time location and ETA.

Why am I charged a Small Order Fee?

To keep our service sustainable, we charge a $5.95 fee when the delivery value is under $30. If you think we’ve charged this fee by mistake (e.g. you placed multiple orders and they add up to $30+ in one delivery), please email Bentocart Support and we’ll fix it.

I didn’t get the receipt email. What happened?

Most of the time the email got filtered to your Spam or Promotion folder. Please mark our emails as Not Spam so we can keep you posted on your orders. If you still don't see it, the order likely didn’t go through. Please make sure to complete the entire checkout flow.

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Change Delivering to 201 2nd St.
12:00-12:20
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Discount applied during checkout. You can review the total before placing order.
Subtotal $0.00
Tax & Fees info_outline $0.0
Sales Tax: $0.00
Healthy SF: $0.00
SF Bag Fees: $0.00
Credit Card Processing: $0.00
Cold Storage: $0.00
Handling & Delivery: $0.00
Small Order Fee info_outline $0.00
 Waived for Launch Month
BentoPass Credit info_outline $0.00
Delivery Credit $0.00
Credit $0.00
Team Credit $0.00
Total $0.0

$0.0 /meal
BentoPass Note: Tax & city mandated fees weren't charged upfront with the pass. We calculate them based on your actual items and charge them with the order. We collect them based on local regulations and do not profit from these charges.
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Subtotal $0.00
Tax & Fees info_outline $0.0
Sales Tax: $0.00
Healthy SF: $0.00
SF Bag Fees: $0.00
Credit Card Processing: $0.00
Cold Storage Fee: $0.00
Handling Fee: $0.00
Small Order Fee info_outline $0.00
 Waived for Launch Month
BentoPass Credit info_outline $0.00
Delivery Credit $0.00
Credit $0.00
Team Credit $0.00
Total $0.0

$0.0 /meal
BentoPass Note: Tax & city mandated fees weren't charged upfront with the pass. We calculate them based on your actual items and charge them with the order. We collect them based on local regulations and do not profit from these charges.
Place Order
$0.00

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