For same-day delivery please place your order by 10am. Some restaurants close their order early so it's best to plan ahead and order for the whole week on Sunday.
We currently deliver on Mon & Thu between 5:30-7:30 PM. Additional delivery days/hours will open up soon.
Please email us instructions on where to leave your order. We can also deliver it to a different person and address, provided it’s in the same ZIP code.
Please try your best to not miss the delivery. If it happens, we’ll make sure to put your meals back in refrigeration, and we'll let you know when to pick them up from our facility in San Francisco.
Yes! Cancellations are accepted before 9am on the day of delivery. You can do it from your Profile page. We'll issue a refund immediately.
We’ll send you a GPS tracking link on the day of delivery. You’ll see the driver’s real-time location and ETA.
To keep our service sustainable, we charge a $5.95 fee when the delivery value is under $30. If you think we’ve charged this fee by mistake (e.g. you placed multiple orders and they add up to $30+ in one delivery), please email Bentocart Support and we’ll fix it.
Most of the time the email got filtered to your Spam or Promotion folder. Please mark our emails as Not Spam so we can keep you posted on your orders. If you still don't see it, the order likely didn’t go through. Please make sure to complete the entire checkout flow.